Meet Our New Onboarding Specialist

Here we GROW!!!

As our company continues to grow, God has provided the right team members to join our band of dedicated Facility Specialists. He always proves the right person…for the right seat on the bus…at just the right time.

Given our growth and deep passion to serve our clients (and future clients…and you know who you are!) we knew we had to make an adjustment to our customer service efforts.  To that end we have added a new “Onboarding Specialist” – Jennifer Erwin.  This frees up our Customer Service team to focus on serving the needs of our current eSPACE subscribers.  If you are already a subscriber, you know that we go to enormous efforts to provide you with a live person…in the USA…to help address your concerns, questions and overall support.  That is why this change is so important to us…and to you.

So, I asked Jen to share a little bit with you all.  Please join me in welcoming Jen to our team…and family:

A Personal Note From Jennifer Erwin, Onboarding Specialist

jen soloJune 13th was my first day as the Onboarding Specialist at eSPACE/Cool Solutions Group. Onboarding Specialist. Fancy title, right? Not really. I’d rather change my title to “Servant.”

“Servant?” you ask. Yep.

Servant.

And in that servanthood my desire is to train clients to appreciate the software that eSPACE provides – Event Scheduler and Work Order Management platforms as well as our COOL SPACE HVAC Integration and WIFI Thermostats (these are SO COOL!) – so that they are able to better manage the resources with which the Lord has entrusted them.

See, I’m a no-nonsense kind of person. Black-and-white thinker. Logical. Rational. Straight shooter.

Our software is like that, too.

And even though I think it’s pretty awesome, the staff at eSPACE doesn’t want the credit. We want the credit to go to the One who holds it all. We want to help you better manage your spaces, your resources, your locations, your events and your equipment so that you have more time to focus on the Kingdom.

Simple.

We realize that church administrators/leaders wear lots of hats. How many? Lots. In fact, they probably wear more hats than there are proverbial hatboxes in which to store them! But are you – the administrator – insistent on committing to memory all the schedules, events, work orders and calendar items of your church?

Surely not.

Like you, I love people – but I’m not fond of chaos. In fact, here’s a simple formula to remember as you use our software:

Chaos = NOT GOOD. Order = GOOD.

I love hearing potential clients say, “Oh, now THAT’S awesome!” when their minds’ light bulbs flicker on after a demo. I love knowing the moment they’re able to envision how our product(s) can integrate into their current workflow to help better manage it.

Do I know everything there is to know about facilities management or software or training or modules or integration? Nope.

But I do know this: Our program is simple yet comprehensive. It can be as granular or as over-reaching as you want. It can handle your facility related workload – and everyone else’s, too. In addition, I’m listening. I’m documenting. I’m communicating. I’m following up. You want the very best? That’s what eSPACE wants for you, too.

So you have more time to focus on the Kingdom.

Facility Stewardship Binder - SmalleSpace_Logo_Md

4 comments on “Meet Our New Onboarding Specialist

Leave a Reply

Your email address will not be published. Required fields are marked *