You can be great at a small number of things or mediocre at a great many things. Unfortunately, in the church world, we expect our facility teams to be subject matter experts on a great many different things. As a result, we are getting mediocre results in several areas.
This is not a comment on the ability of the facility team, or on the demands from the church administration. Rather, it is an observation that there is a point in time where the benefit of bringing in outside experts is more profitable in the long term than trying to handle it in-house.
We readily see the benefit in certain “church” processes of seeking outside help (think church vision casting for example). When it comes to the facility, it becomes a much harder sell. There is this weird assumption that the paid facility staff should be able to handle everything. While I feel that facility teams accomplish a great deal more than folks realize, even I can admit that there are things that they simply should not be doing.
Therein lies one of the issues when it comes to outsourcing. What makes sense for one facility to outsource may not make sense for another. Each staff and church is unique in what they need assistance in managing. Some need help cleaning, some in maintenance, yet others only in project work. Determining where you need to outsource starts with making a realistic assessment as to what you and your team can accomplish with excellence. And it is not just executing a task with excellence once; it is what can you consistently perform well no matter the current operational pace. Once you identify those areas, you can determine what areas are best to outsource.
What do you do then?
Before you start calling around and getting recommendations, you need to consider what results you want to see. It’s best to go into the outsourcing process with an understanding of what acceptable looks like to you. Be prepared to articulate that (in word and in writing) to the companies you are considering. The more you can define your needs, the better the company will be able to propose a scope and level of work that is appropriate. Effective and intentional communication is required if you want to have a successful experience.
What should we consider next?
For you, you should consider attending the free Church Facility Management Webinar on August 23rd. We will go to details on outsourcing, what to consider, what to ask for, and a great deal more. Navigate on over to www.cfms.cool and check us out, or click here to reserve your spot today. Let us help you develop and understand how to leverage outsourcing as you work to steward your facility effectively.