Within the Work Order Management module, all Admins have the ability to add a "User-Defined Field" to a work order or equipment, based on one or multiple Service Categories.
What is a user-defined field? It is a custom field type that you personally create, allowing you to expand on what is already part of the system default settings.
After adding the user-defined field to a work order, you also have the option to add it to a work order request form.
To learn more about adding Work Order Management "User-Defined Fields", go to Knowledge Base and click on "Add User-Defined Fields".