You Cannot Do It All

You can be great at a small number of things or mediocre at a great many things. Unfortunately, in the church world, we expect our facility teams to be subject matter experts on a great many different things. As a result, we are getting mediocre results in several areas.

This is not a comment on the ability of the facility team, or on the demands from the church administration. Rather, it is an observation that there is a point in time where the benefit of bringing in outside experts is more profitable in the long term than trying to handle it in-house.

We readily see the benefit in certain “church” processes of seeking outside help (think church vision casting for example). When it comes to the facility, it becomes a much harder sell. There is this weird assumption that the paid facility staff should be able to handle everything. While I feel that facility teams accomplish a great deal more than folks realize, even I can admit that there are things that they simply should not be doing.

Therein lies one of the issues when it comes to outsourcing. What makes sense for one facility to outsource may not make sense for another. Each staff and church is unique in what they need assistance in managing. Some need help cleaning, some in maintenance, yet others only in project work. Determining where you need to outsource starts with making a realistic assessment as to what you and your team can accomplish with excellence. And it is not just executing a task with excellence once; it is what can you consistently perform well no matter the current operational pace.  Once you identify those areas, you can determine what areas are best to outsource.

What do you do then?

Before you start calling around and getting recommendations, you need to consider what results you want to see. It’s best to go into the outsourcing process with an understanding of what acceptable looks like to you. Be prepared to articulate that (in word and in writing) to the companies you are considering. The more you can define your needs, the better the company will be able to propose a scope and level of work that is appropriate. Effective and intentional communication is required if you want to have a successful experience.

What should we consider next?

For you, you should consider attending the free Church Facility Management Webinar on August 23rd. We will go to details on outsourcing, what to consider, what to ask for, and a great deal more. Navigate on over to www.cfms.cool and check us out, or click here to reserve your spot today.  Let us help you develop and understand how to leverage outsourcing as you work to steward your facility effectively.

 

Cheap Shower Curtains (and church facilities)

If you have read my blogs for just about any time at all, you know that I am a big Seth Godin fan.

Recently he posted a blog entitled “Cheap Shower Curtains” that really caught my attention. Here is an excerpt:

The unskilled cost accountant might suggest you outfit your new hotel with cheap shower curtains. After all, if you save $50 a room and have 200 rooms, pretty soon, we’re talking real money.

On the other hand, experience will demonstrate that cheap shower curtains let the water out, causing a minor flood, every day, room after room. And they wear out faster. Cheap shower curtains aren’t actually cheap.

This is so in line with one of our recent blogs – “Cheap Is No Bargain”

Let’s take the analogy above a little further:

PERCEIVED SAVINGS: – $50 x 200 rooms = $10,000

AFTERMATH COSTS:

  • Damage to the floor and substrate of 200 rooms
  • Ceiling damage from water leaking from rooms above – about 75% of the 200 rooms requiring patch and repaint
  • Potential unseen issues such as mold, wet insulation, water migration to electrical fixtures, etc.
  • Increased humidity issues due to moisture causing HVAC to work “harder” to obtain comfortable levels
  • Replacement of floor covering to all 200 rooms
  • Loss of revenue due to repairs being made
  • Truncated life cycle of 200 shower curtains (this will be at least the cost of the original savings but at inflated dollars)

I am not going to venture a cost for the above…but I would say it is fair that it will be at least 10 times (and I actually believe it is 25-50 times) the perceived savings. So, unless your intent was to sell the hotel within the first few months of completion, you have just made an incredibly unwise decision. BY THE WAY: If you did plan to sell, you just sold a money pit to your buyer, damaging the one thing that really counts…your integrity and reputation. Another unwise decision.

“But Tim…we are not building hotels…we are a church.”

Right…all the more reason to not make such unwise decisions as you are utilizing Kingdom dollars entrusted to you and your church. You have been asked to steward them…not just on the “spending” of the initial costs/purchases, but of the long term value. The principle is the same whether you are building hotels, shopping centers or investing monies into the construction, renovation or sustaining your ministry facilities.

Sounds a lot like Facility Stewardship.

The Intersection of IT, Facility Management and the Internet of Things (IoT)

I have been involved in church for over 56 years (born into a pastor’s home) and have served the church facility “market” for about 32 of those years. I can tell you first hand that for the majority of my association and work with churches, the church tends to be laggards when it comes to adopting new trends, means, methods…and technology. This is not a slam on the “church” as an organization, but just a reality.

It is true that many churches are now keeping up with trends and in many cases leading the charge (especially with sound systems, video production, etc). Think about the YouVersion Bible app (Happy 10th anniversary!). They are actually leading the way. Also, think how online giving and text-to-give is almost as common place as the offering plate.

There is a technology that is trending that I believe will impact all aspects of your world…including church…so let’s get familiar with it – Internet of Things (IoT). According to a Forbes article, it can be described as:

Simply put this is the concept of basically connecting any device with an on and off switch to the Internet (and/or to each other). This includes everything from cell phones, coffee makers, washing machines, headphones, lamps, wearable devices and almost anything else you can think of. This also applies to components of machines, for example a jet engine of an airplane or the drill of an oil rig. As I mentioned, if it has an on and off switch then chances are it can be a part of the IoT. The analyst firm Gartner says that by 2020 there will be over 26 billion connected devices…that’s a lot of connections (some even estimate this number to be much higher, over 100 billion). The IoT is a giant network of connected “things” (which also includes people). The relationship will be between people-people, people-things, and things-things.

So what does this all mean for churches…YOUR church?

Here is what I see happening and where we are heading:

  1. Major facility systems will be more integrated with themselves and with their management tools (i.e Church Management Software and Event Scheduling Software).
  2. Given the incorporation of API’s (Application Programming Interface – a software intermediary that allows two applications to talk to each other), more and more of this integration is going to interact via API’s and not through proprietary protocols.
  3. So…seeing that API’s are an IT world widget and not an everyday Facility Management tool, the IT department at your church will play a much larger role in the selection, implementation, training and maintaining of these systems (via IoT).
  4. Most of these IoT integrations will require Ethernet or WiFi connectivity which may require the incorporation of Firewalls, networks, servers, static IP’s, cloud connectivity and storage, etc, etc, etc.
  5. These applications will likely have cost and budget implications. Some will have significant reductions in cost as we become more effective and efficient…but some of the savings may be offset by subscriptions, hardware, software and the maintaining of the same.
  6. That leads to to the real crux…IT and Facilities must collaborate.
    • They must communicate.
    • They must seek information from each other before decisions are made.
    • They must determine the WHY they need an application before they decide on the WHAT and HOW.
    • It may also require budget discussions. As stated above, there may be cost savings and offsets. Whose budgets do these savings and costs impact? Same for staffing.

As you can see…this is not to be taken lightly…and unless you plan to continue to live in a cave rubbing 2 sticks together to make fire, this is coming to us all. Remember, the iPhone is only 11 years old…and yet if feels like we have always had one (or similar).

Is this on your radar?  If not, if needs to be!

Stop Wasting Money

Seriously, stop.

If you are not seeking and following energy saving guidelines, you are spending money you do not have to. Money spent on facilities, when not necessary, take away dollars available for your ministerial mission. The logical response to this opening is to ask, “What can we do?” I am glad you are being logical, because I have some real simple steps for you to start with.

Step 1: Commit to it. Being energy efficient is not something that happens by accident. If you are not committed and intentional, you will not fully succeed. With the increasing connectivity in facilities management (think Internet of Things), opportunities to save will either change or new possibilities added. It takes someone committed to stay informed to take advantage of all that is out there.

Step 2: Turn it OFF. Find a way to turn things off when you do not need them. Use power strips and shut devices off at night, use time clocks, install motion switches, etc. Anything you can do to create a culture that turns the switch off when it is not needed will make a difference. Consider a time clock on water fountains…why do you need to keep water cold overnight? Motion sensors and light sensors on hallway lights. Why keep it lit if no one is there and the sun is shining? You get the idea.

Step 3: Check your bulbs. There have been lots of improvements in lamping technology over the last decade. Survey all the lamps you use; see if there is a more energy efficient option. If you have older fixtures, there probably is. Consider exit signs; if you are not running LED signs you are spending too much. If you have T-12 fluorescent lamps, you are spending more than you should. Simple changes here can earn significant savings.

“If you are not seeking and following energy saving guidelines, you are spending money you do not have to.”

Step 4: Check your HVAC. Your HVAC is one of the largest contributors to your energy bills. Keep doors shut, change filters regularly, keep the coils clean, and only run them when you need them. Smart thermostats, an EMS system, computerized controls, WIFI stats…anything that can provide additional controls, integrated scheduling, and monitoring is what you should be using. In addition, consider your set-points. Varying set-points between vacancy, occupancy, and events can reduce energy consumption. Targeted improvements in HVAC make the most sense – they provide a very quick return on investment.

Step 5: Plug it Up. This step is referring to your building envelope. Check for air infiltration and plug the leaks whenever you find one that shouldn’t be there. Temperature always seeks equilibrium, any leaks in your building will cause the conditioned and unconditioned air to mix and affect your desired comfort level, which in turn makes your equipment run more than necessary.

Step 6: Keep learning. Similar to step 1, you must keep trying to learn the best ways to be energy efficient. There are many State and Federal programs that you can access to learn more. Check out Energy Star for Congregations for some great info to start.

Also, conveniently enough we are offering another FREE webinar through CFMS on Energy Management on July 26th. What a deal, a free resource to learn how to save even more money in your facility. We hope to see you there, and may you find the ways to save in your facility.


4 Reasons Why Connecting Spaces Trump Cattle Chutes

When I started my career in church facility development in 19XX (you venture a guess), the foyer/lobby/narthex (for my liturgical friends) was generally sized to be 1-2 square feet per seat in the main worship space. In those days, this space was intended to be used as a place to funnel people from the worship space to the outside or down a series of narrow corridors that led to the education, administration or fellowship areas. There was often a small table for giving/tithing envelopes or general information along with 1-2 uncomfortable high-back chairs…usually not ones you would enjoy sitting in for any length of time, nor were they arranged in a manner to encourage conversation or community.

For all practicality, the foyer was nothing more than a well appointed cattle chute (MOO).
Not anymore.

That line of thinking has fortunately gone the way of the dodo-bird. Why? Because people want to connect. People want to do life together. We want to linger. We want to hangout. We want to do more than just pass through a space to merely get to the other side.

Let’s look at 4 reasons why this is a major shift in church space:

  1. People Want Connection– In “Mistakenly Seeking Solitude,” published in The Journal of Experimental Psychology: General, Professor Nicolas Epley from the University of Chicago Booth School of Business and co-author Juliana Schroder found that participants in their experiments not only underestimated others’ interest in connecting, but also reported positive experiences by both being spoken to and to speaking with a stranger.

“Connecting with strangers on a train may not bring the same long-term benefits as connecting with friends,” Epley states. “But commuters on a train into downtown Chicago reported a significantly more positive commute when they connected with a stranger than when they sat in solitude.”

Deep down, we want to connect with others.

“People want to connect. People want to do life together. We want to linger. We want to hangout. We want to do more than just pass through a space to merely get to the other side.”

  1. Community– Over the past half decade or more,  the term “doing life together” has become a mainstay in modern vernacular. We are seeking the opportunity to connect with people. For the past 30-50 years the American population has become experts at separatism, isolationism and back yard living…fences and all. If we are ever invaded by extra terrestrial beings, they will report back to the mother ship that Earthlings vacate their domiciles early in the morning…then return late evening and are not see again until the next morning. However, the trend is the opposite. Ask the people of Celebration, Florida. Talk to masses of people moving back into urban and walk-able settings. People are seeking community…why not let the church lead the way in this cultural shift instead of being the typical laggards.
  2. Death of the Fellowship Hall– Several years ago, Dr. Thom Rainer conducted a research project that identified the least effective and “inspirational” type of construction/development project was the “fellowship hall”. While community is desirable, the idea of a contrived or forced “community” setting is not working. Frankly, the dedicated fellowship hall is a very poor utilization of space and tends to become the dreaded multi-useless building. Properly sized lobby spaces can more than suffice for these “fellowship” functions…so why do we need to pay for the space twice?
  3. Third Place and the “Well”– In the early to mid 1990’s the term “Third Place” (thanks to the book  The Great Good Place, by Ray Oldenburg) came in vogue referencing the third place in a person’s life that they would engage them with others (the first place is where you live…the second is where you go to pay for where you live…and the third place was that comfortable place where you could unwind, get away, hang, connect, etc.) The most popular example of a Third Place was from the TV sitcom, “Cheers”…where “everyone knows your name”. In the majority of instances where churches talked about a third place, it referred to a coffee shop or cafe. While that is “an” option, it is not the only option. In fact, I would prefer to talk about “wells” (vs. Temples) as the draw. Think about the women at the well. She did not wake up and decide to go to the temple or “church”.  No. She had to do a 7-day a week event…get water. Part of her culture and daily routine. But she met God in the form of Jesus at the well. After her encounter, she ran home…but did not load up the family station wagon and drive her family to the temple. Nope…she took them to the WELL. Think about that…how can we develop more wells on our campus?

Given the above as well as many other cultural and practical influences, we are seeing these gathering/connecting spaces…what might be called the “commons”…be at least 50% the size of the worship seating with a preferred factor of 75-100% of the worship seating space. If we use 8-10 SF per person for worship seating, that means we need to allocate 4-10 SF per person in the common space vs. 1-2 SF.  In fact, one of the industry partners we collaborate with is trending their designs and concepts closer to 150%. That is a ton of space…and there are times that not all of it needs to be included in the “built environment” but can be captured in adjacent spaces outside the building and create an inside/outside commons that can be equally as effective and in many cases, be even more inviting. If you design your commons to be 75%  of your worship seating, but also an additional 75% in natural environments, you could potentially save enormous amounts of money as the conditioned space might cost you, say, $150/SF or even more while the exterior space would be in the $30-40/SF range. That is a 75% savings.

Bottom line is we need to provide common connecting spaces and not just a cattle chute. You need to determine what is contextual for your church, culture, DNA and other such factors.


eSPACE Now Unlocks Doors

That’s right…you heard us. Not only is eSPACE the industry leading Facility Management Software…it is also the leader in Facility System Integrations.

Nearly 9 years ago we developed the first COOLSPACE integration with the Niagara Framework for HVAC Building Automation Systems. Since then, we have developed even more (see HERE for a more information on this).

Well…we have taken facility system integration to the next level…and that is to allow eSPACE or your Event Scheduler (remember eSPACE integrates with 14 other Church Management Systems) but to also unlock and lock doors. BOOM!!!!

  • No more late night trips back to the church to make sure the doors are locked.
  • No more double entry of schedules in the event scheduler and your door system (or HVAC system).
  • Enter events one time and be DONE!

You can now create and approve your event in eSPACE (or one of our ChMS integration partners) and simultaneously communicate with your HVAC systems when to come on and off…AND…determine which door(s) you want unlocked/locked for that event. This is FREAKING AWESOME!

There are, however, some requirements from you…such as:
  1. You need to have an access control system
  2. That system needs to have an API that we can communicate with
See…that wasn’t so bad.

Do we have your attention?  If so, reach out and let us know how we can help you increase operational efficiency as well as what your facility uses. We are more than happy to investigate and make this a reality for YOUR team!

PS:  Lighting and  security cameras are next on the integration train to efficiency!


The Precursors of Facility Stewardship

For the past 10 years I have been beating the drum of Facility Stewardship. You can search through the archives of this blog and find dozens of posts on the subject.  Heck, we even produced an almost 300 page Facility Stewardship Manual (hint…get your copy today). I believe in this principle. In fact, at a recent meeting of our leadership team, we reiterated that our WHY, as a company, is to “To assist organizations be EFFECTIVE, EFFICIENT and INTENTIONAL with the facilities they have been entrusted to steward.”

This is what we do. This is who we are. This is what drives us.

Going back through most of the information we have produced on this topic, I realized that the majority of the content is based on the assumption that a church already has a facility that needs to be stewarded…and that is true, given the majority of the life cycle costs of a facility are after you move in.

But…you cannot move into a facility until after it is dreamed about, planned, and built. You cannot steward something that does not exist. (What came first, the chicken or the egg?)

With that as the backdrop, the precursor to Facility Stewardship has to include all of the phases leading up to the existence of a facility. I know that sounds over simplified, but that’s the facts. In many instances, the time, energy and intentionality invested in these precursor activities will set the tone…if not the costs…of the long term life cycle stewardship initiatives. Poorly designed and built facilities generally cost more to operate, thus increasing the life cycle cost.

We see the life cycle comprised of 4 primary components:

SUSTAIN: The “Sustain” component is where we (or at least I have in my writing) tend to focus our attention when we think of Facility Stewardship given all the existing churches that have facilities to maintain/steward. There is actually a very small percentage of churches planning/building in any calendar year…usually 1-3% of all churches in America are in a “building program” in any given year…so we are inclined to equate Facility Stewardship to the other 97-99% of the churches that have facilities whom need to maintain, pay utilities, clean, replace light bulbs, repair HVAC systems, etc.

“We cannot look at Facility Stewardship and Life Cycle as a “one and done” process…the term “cycle” would infer that it repeats itself…and so it is with the life cycle of a facility.”

But we cannot look at Facility Stewardship and Life Cycle as a “one and done” process…the term “cycle” would infer that it repeats itself…and so it is with the life cycle of a facility. Once you have been in a building for any period of time, there is a natural occurrence that starts the cycle over again (and again, and again). We tend to start to dream of new ways to do things…thus the need for new tools (or re-purposed tools) which in turn requires planning and some facet of building…then sustaining…repeat.

Given the above, there are 3 precursors to the “sustain” portion of Facility Stewardship:

DREAM: This is a critical step in the process of every facility initiative which provides the platform for church leaders to ask “what if” and understand a variety of scenarios that might be possible depending on God’s leading and the intentional uniqueness of your church. Dreaming is not just “blue sky” thinking (although there is a component of that) but needs to be weighted by intentional “next steps”.

PLAN: Intentional planning is required to achieve a desired goal. Period. Most church leaders miscalculate or under estimate the value and impact of this phase. Here is a fact; You will spend most of your total project budget during the planning phase. That may sound un-intuitive given that you will likely write checks for less than 15% of the total cost of your project during the pre-construction process. However, the reality is that every decision you make during this phase will impact the cost of your project. The “Build” phase is merely the execution and fulfillment of the planning. Do not take this lightly.

BUILD: Building and construction can be confusing and feel adversary for those not actively involved in the industry. There will be hundreds of items that must be addressed and resolved. There will also be times of frustration, concern about quality, doubt about the validity of a “change order”, schedule issues, budget issues, closeout, warranty, etc, etc, etc. It can be overwhelming…but it doesn’t need to be that way. You need an advocate and “construction-eese” translator making “cloudy” issues clear. Someone sitting on your side of the table allow you and your team to do what God called you to do…minister and lead.

Don’t assume that the precursors are not as equally important to the sustaining elements of Facility Stewardship. Taking the above for granted can cost you dearly. Facility Stewardship is not an “either/or” but rather a “both/and” process. Let me put it another way…the Dream, Plan and Build are not merely precursors, but integral parts of Facility Stewardship.


500+ Reasons to Join Church Facility Management Solutions

A number of months ago we announced the release of the ONLY Online Community/Forum 100% focused on Church Facility Management. This community is the only one of its kind and we have seen great response. In fact, we have nearly 500 who have joined to improve their Facility Stewardship prowess.

Want to know why?

Church facility management is the responsibility of all churches…any size…everywhere…all denominations…all colors…all styles. Get my point?!?!  The data being provided as part of Church Facility Management Solutions…the content…the resources…the webinars…the access to other church professionals…the access to vendors and the like is incredible and this is the only resource on the market focused on this topic.

Don’t just take our word on it…here are what the CFMS members are saying:

Just joined today and I am very impressed with this website. I have been Facilities Manager for almost 3 years and I wish I had known about this site when I started this job. Looking forward to gaining more knowledge and insight . Thanks Tim – Bill Dickerson

 

Thank you for making this Free! Most churches are running on shoe strings and duct tape so this opens up for greater participation. I have been in the corporate facilities/real estate for 24 years and I am always learning new things. Looking forward to gleaning and sharing. Thanks – Steve Armstrong

As a reminder, your FREE CFMS membership provides you:

  1. Weekly Information sent directly to you to help you be proactive and intentional with the care of your facility.
  2. Online Community so that you can get input and feedback from hundreds of other church and facility leaders.
  3. Monthly Webinars by industry professionals to provide relevant information and resources for your church facility management.
  4. Vetted Vendors will put a list of qualified vendors at your fingertips with the assurance that they have been pre-qualified by our team…and they do not pay to be on this list.
  5. Free Resources will be developed and made available to members including worksheet, forms, policy docs, job descriptions, etc.
  6. Availability to Consulting and Training Services.

Join us TODAY completely FREE!

Regardless of your church size, you need to be thinking about the best use and management of your facilities. There is no better place than this community. It offers the best of church facility expertise along with peer learning. You should not be without this resource!

Thom S. Rainer, President and CEO

LifeWay Christian Resources

Church Answers


Foundations: The Unseen Reality

While reflecting back at an onsite visit taken to one of our past construction projects, I pondered on its earliest phases, which are so critical to get right…since everything is reliant on these initial phases and elements of the construction project.

While on site, I inspected 2 significant components…related items and yet very different.

Component #1 – Foundations and under slab items – the trenches and forming for the foundations had just been completed and ready for inspection.

Component #2 – Substandard soil conditions – we had some soil conditions where “pumping” was observed and probes revealed inadequate soil bearing capacity…requiring remediation to correct.

Every building is built on what is referred to as a foundation. The foundation of a building transfers the weight of the building to the ground. While ‘foundation’ is a general word; normally, every building has a number of individual foundations, commonly called footings.

Since the weight of the building rests on the soil (or rock), engineers have to study the properties of the soil very carefully to ensure that it can support the loads imposed by the building. It is common for engineers to determine the safe bearing capacity of the soil after such study. As the name suggests, this is the amount of weight per unit area the soil can bear.

As you can see from the above, the foundation and the soil conditions are interdependent on each other. If either one is suspect or does not meet requirements, the other will fail. They also are literal “building blocks” in the sequence of a building. Uncorrected poor soil will lead to inadequate foundations which in turn would make any building constructed on such condition unsafe for occupancy.

What makes these 2 components even more unique, is that most of the occupants of a building will never see these items. When the pastors present the gospel from the platform, no one in the audience will be able to see the foundations on which the worship space was constructed.  When the children’s leaders are impacting the lives of hundreds of kids, they will not be worrying about the bearing capacity of the earth beneath their feet. And yet, in both instances, if these components had been constructed in a less than correct manner, they would see the impact of such issues.

Let’s look at an iconic edifice in America…the Space Needle in Seattle.  This structure soars over 600 feet in the air. It is an amazing engineering feat. But is what you see all there is?  Not hardly.  Here are some facts about its foundation.

> Its foundation is 30 feet deep

> Weighs 5,850 tons

> Contains 250 tons of reinforcing steel…almost 6 miles of rebar

> The foundation is as heavy as the Needle, enabling the airy structure to withstand a wind velocity of 200 miles per hour.

>In 2001 it withstood an earthquake of 6.8 on the Richter scale. It is estimated that it can endure even greater shocks because the architects doubled the 1962 building code requirements.

Here is another interesting fact about foundations…they are not a single component but rather a complex set of interconnected components.  You have the soil that forms the foundation…then there is the reinforcing steel (rebar) that is interconnected in an engineered grid/pattern…then come the anchor bolts (for the space Needle, there are 72 bolts, 30 feet long EACH)…and then concrete. A LOT of concrete. In fact, it required 467 cement trucks to complete the foundation. At Freedom House Church, we maybe had 2-3 trucks total to pour our foundations…just a little difference.

Here is what really stuck out to me as I did the site inspection…these unseen components (at least unseen by the final occupants…not unseen by those that laid the foundation) are the basis for the success of the rest of the structure. Without them, the buildings would fail (Luke 6:47-48). This is not magic…it is a fact of nature and physics. There is no getting around it.

Buildings are not the only thing that require a well planned and executed foundation. Foundations are necessary in any aspect of our life worth “building” and developing. Our families. Our churches. Our businesses. Our relationships. Our finances. To be successful at any/all of these, you need a foundation that is intentionally designed for the desired outcome.


Facility “Management” (Leadership) vs. “Maintenance”

As part of developing Cool Solutions Group, I have met with dozens of business administrators and facility personnel. As I have documented these experiences I see that there appears to be a discrepancy between facilities “management” and facilities “maintenance”. To some of you, this may sound like semantics, but I think that it is much, much deeper than two “words” that some would consider synonyms. Let me describe what I have seen and then let you decide if there is or is not a difference.

First, let’s explore how dictionary.com defines these 2 words:

man-age-ment

1. The act or manner of managing: handling, direction, or control
2. Skill in managing; executive ability
3. The person or persons controlling and directing the affairs of a business, institution, etc.

main-te-nance

1. The act of maintaining
2. The state of being maintained
3. Care or upkeep, as of machinery or property

As I look at these definitions, I see a couple things that jump out at me:

  1. Management appears to define the act of being proactive.
  2. Management requires a skill to lead and direct activities of an organization or team.
  3. Maintenance appears to be developing a way to maintain the status quo.
  4. Maintenance is focused on the care and upkeep of something which may be seen as reactive.

There has been much discussion and many books written about the difference between management and “leadership”. From a pure business perspective, I understand the differences. However, in this instance I would suggest that Facility “Management” is more congruent with leadership than maintenance. Even the above definitions would lead to that conclusion.

What words could be used to describe management vs. maintenance? See below the word pictures that we would use:

MANAGEMENT MAINTENANCE
Proactive Reactive
Preventive Corrective
Lead React
Plan Respond
Systematic Scramble
Save over the Long Term Spend as needed
Increase Life Cycle Band-Aid

So, as you explore your facility stewardship needs, are you providing management/leadership, or merely maintenance?

Food for thought…