Who Rebuilt The Roof?

I have a wondering mind. I like to do mental gymnastics and ask myself “what if”.  I sit and think about some of the most obscure things at times.  I will watch a movie or TV show and contemplate the back story…but even more about the “after-story”.  You know…what happened next?  Did they survive?  Did they end up getting married?  How long did it take the war hero to recover from his wounds and what kind of physical therapy was needed?

Weird…I know.  Welcome to the inside of my mind.

Let me share one of these mental excursions that I recently ventured on.  Most of you are familiar with the Luke 5 story about how Jesus forgave and healed a paralyzed man (starting around vs. 17).  This story starts with a description about some men who brought a paralyzed man, on a mat, to see Jesus.  When they were not able to get the man close enough to Jesus…they got creative.  They climbed on the roof (obviously not an OSHA approved endeavor), removed the roof tiles and lowered the man right down in front of Jesus.  Then Jesus heals him…forgives his sins…and sends him on his way.

What an amazing miracle!  We all rejoice and the people that day (except for the Pharisees) were amazed and praised God.

However…wondering minds contemplate the details that are not written in the gospels.  What about X, Y and Z…for instance:

  1. How large was the hole in the roof? – if we assume a 5’10” man with some clearance, then the hole may have been 6′ by 3′.  That is 18 square feet.
  2. Were there only “tiles” on the roof or did the roof have a substrate (a substance or layer that underlies something) or any other structure(s) that had to be removed?
  3. How long was the rope or other lowering apparatus?
  4. Where did they get the rope?  I’m sure they didn’t make a run to Home Depot.
  5. Had the friends of the man planned all of these details out ahead of time?

While all of that is interesting fodder, the real question that I ponder is…Who Repaired the Roof?

There is no account of how the roof was restored to its functional form.  The man was jumping and praising God…but what about this gaping hole in the roof?  Did the friends just leave the hole for the property owner to repair?  Did the friends ask Jesus to perform another miracle that day and fix the roof?  Did the friends tell the healed man it was his responsibility since he was the one that benefited?  Had they already entered into a contract with the local roofing company?

Here is what I think.  I believe (I have no proof to back this up) that the friends went back and repaired the roof.  Any friends that were selfless enough to carry their buddy on a mat…up to a roof…cut a hole…and lower him down, sound like honorable men.  I believe honorable people like this would have gone back and repaired the roof.  They would have taken responsibility for the physical condition of the place of ministry that day.  They would have stepped up and done what was right.

Do you see any correlation between this story and Facility Stewardship?  The roof did not heal the man.  The house did not forgive his sins.  The house was a TOOL to facilitate ministry and life transformation.  I have preached that for years…but you also must care for the TOOL.  It is tremendous to see the creativity of people using this TOOL to introduce people to Jesus.  The TOOL played a role in this story…in fact, it was a pretty important part…but…it then needed to be restored to be used again on another day as a TOOL.

Facilities are only a tool.

Facilities cannot save or heal you.

But…facilities can be the tool that can make or break a spiritual connection.  Can you imagine how this story might have been different if there was not a house with a roof?  The paralyzed man may never have met Christ.

 

The Never Ending Product – Forever Beta

The world is changing from a “product” based goods/service market to a subscription based model.  This trend has been growing exponentially since the mid 2000’s.  In 2018, there are very few things you can not obtain and use from a subscription:

  1. Caterpillar (heavy construction equipment) now offers a service that shifts the discussion from “Products” to “Outcomes” based on the amount of dirt you want to move
  2. Cadillac, Hyundai, Porsche and Volvo all offer subscription programs for a car (This is not a lease)
  3. Stitch Fix – Clothing
  4. Graze – Snack food subscription
  5. My Royal Canin – Dog supplies
  6. Amazon Prime – enough said!
  7. Husqvarna – now offers battery powered tools in Europe on a subscription model
  8. Kanye West – First subscription album, “The Life of Pablo” sold billions of subscriptions
  9. Zipcar- to book the USE of a car and the ownership
  10. The New York Times – now generates more revenue from subscriptions than ads
  11. On and on and on…

The one industry that is most obvious is software.  The majority of what we consume in the form of software (remember your “apps” are just software) is done through a subscription.  But that transition was not as seamless or easy as you might think looking back.  In fact, it took more than a model change…it was a massive philosophical shift.

In his latest book “Subscribed”, Tien Tzuo reminds us of the huge shift the market had to make from obtaining software via a perpetual license and the age of a CD loading on your computer to the current age where most software is subscription based…especially with the age of Cloud computing and SaaS based applications.  Prime examples of this shift includes household names such as Adobe, Microsoft, Symantec and IBM.  Part of this shift is not just to avoid producing a “product” but rather that IT buyers prefer an OPEX vs. CAPEX.  In layman’s terms, organizations…including churches and not-for-profit firms…prefer an “operational expense” (i.e. subscription) in lieu of a “capital expense” (i.e. physical assets whether software or equipment).

As the subscription really started to take off, the term “beta” became common in the industry.  This basically means your software was “almost ready” and they wanted clients to test drive it for final tweaks.  Then, once the input was evaluated and implemented, the software was considered DONE!

That is changing as well!

On page 134 of Subscriber, Tzou conveys a story about Google and how for over 5 years their logo had the word BETA included.  Google received a great deal of pressure from enterprise prospects and Fortune 500 companies that the word BETA was a roadblock for those who wanted to invest in a “beta” product.  So in 2009, Google released a blog post saying it was removing the word from the logo. How ever, what is hilarious, is the last line in the 2009 release:

One more thing – for those who still like the look of “beta”, we’ve made it easy to re-enable the beta label for Gmail from the Labs tab under setting.

Google basically was saying that this little 4 letter word…means NOTHING to them.  This was the birth of the “never-ending product.”  Google and most other growing SaaS based products follow that…never-ending development…never-ending enhancements…never-ending improvements…never-ending listening to clients and prospects needs…always improving and never arriving mindset.

We too, at Cool Solutions Group and eSPACE adhere to this methodology.  We will never “arrive” or be complete with development.  There will always be more that can and should be done to assist organizations in being EFFICIENT, EFFECTIVE and INTENTIONAL with the facilities they are entrusted to steward.

Forever BETA!

Foundations: The Unseen Reality

While reflecting back at an onsite visit taken to one of our past construction projects, I pondered on its earliest phases, which are so critical to get right…since everything is reliant on these initial phases and elements of the construction project.

While on site, I inspected 2 significant components…related items and yet very different.

Component #1 – Foundations and under slab items – the trenches and forming for the foundations had just been completed and ready for inspection.

Component #2 – Substandard soil conditions – we had some soil conditions where “pumping” was observed and probes revealed inadequate soil bearing capacity…requiring remediation to correct.

Every building is built on what is referred to as a foundation. The foundation of a building transfers the weight of the building to the ground. While ‘foundation’ is a general word; normally, every building has a number of individual foundations, commonly called footings.

Since the weight of the building rests on the soil (or rock), engineers have to study the properties of the soil very carefully to ensure that it can support the loads imposed by the building. It is common for engineers to determine the safe bearing capacity of the soil after such study. As the name suggests, this is the amount of weight per unit area the soil can bear.

As you can see from the above, the foundation and the soil conditions are interdependent on each other. If either one is suspect or does not meet requirements, the other will fail. They also are literal “building blocks” in the sequence of a building. Uncorrected poor soil will lead to inadequate foundations which in turn would make any building constructed on such condition unsafe for occupancy.

What makes these 2 components even more unique, is that most of the occupants of a building will never see these items. When the pastors present the gospel from the platform, no one in the audience will be able to see the foundations on which the worship space was constructed.  When the children’s leaders are impacting the lives of hundreds of kids, they will not be worrying about the bearing capacity of the earth beneath their feet. And yet, in both instances, if these components had been constructed in a less than correct manner, they would see the impact of such issues.

Let’s look at an iconic edifice in America…the Space Needle in Seattle.  This structure soars over 600 feet in the air. It is an amazing engineering feat. But is what you see all there is?  Not hardly.  Here are some facts about its foundation.

> Its foundation is 30 feet deep

> Weighs 5,850 tons

> Contains 250 tons of reinforcing steel…almost 6 miles of rebar

> The foundation is as heavy as the Needle, enabling the airy structure to withstand a wind velocity of 200 miles per hour.

>In 2001 it withstood an earthquake of 6.8 on the Richter scale. It is estimated that it can endure even greater shocks because the architects doubled the 1962 building code requirements.

Here is another interesting fact about foundations…they are not a single component but rather a complex set of interconnected components.  You have the soil that forms the foundation…then there is the reinforcing steel (rebar) that is interconnected in an engineered grid/pattern…then come the anchor bolts (for the space Needle, there are 72 bolts, 30 feet long EACH)…and then concrete. A LOT of concrete. In fact, it required 467 cement trucks to complete the foundation. At Freedom House Church, we maybe had 2-3 trucks total to pour our foundations…just a little difference.

Here is what really stuck out to me as I did the site inspection…these unseen components (at least unseen by the final occupants…not unseen by those that laid the foundation) are the basis for the success of the rest of the structure. Without them, the buildings would fail (Luke 6:47-48). This is not magic…it is a fact of nature and physics. There is no getting around it.

Buildings are not the only thing that require a well planned and executed foundation. Foundations are necessary in any aspect of our life worth “building” and developing. Our families. Our churches. Our businesses. Our relationships. Our finances. To be successful at any/all of these, you need a foundation that is intentionally designed for the desired outcome.


What Your email Address Says About You

Are you prejudice or have strong biases? I do not think of myself as the former, but definitely the latter. Then I looked at the definitions…and realized I can be both without really being aware of it.

Prejudice = preconceived opinion that is not based on reason or actual experience.

Biased = unfairly prejudiced for or against someone or something.

So…what does this have to do about a simple email address? Well…I have prejudice/strong bias about certain email domains. I know that sounds trite and petty, but it is true. And I am convinced that I am not the only one (check out this funny graphic). Let me explain.

When I receive an email and the domain is @AOL or @YAHOO or @EARTHLINK or @HOTMAIL, I have an immediate prejudice…in the purest sense of the word. I make a preconceived judgement and opinion of the person who sent the email.  Here is my list of first impressions:

  1. This person is old (older than me…maybe older than my dad!)
  2. They are not technical
  3. The are still on Windows 98
  4. They are living 20 years in the past
  5. They don’t like change

As the above definition so aptly describes, I made a decision not based on reason or any actual experience. I realize that is not “fair” and the person may be highly technical and only 25 years old (but not likely). They may be using an Apple product and have the iPhone X (again…probably not). But the fact remains, I made a biased judgement of that person.

Do you know what else…others may be as well.  I was recently at a church technology conference talking with some of my peers when this exact topic came up. They were all sharing stories about how they do the exact same thing and try to get their clients to update their addresses to “modern” applications or custom domains. For example, tim at coolsolutionsgroup dot com is actually an alias for a Gmail address.

So…who cares? In some cases it is totally irrelevant…but there are some instances where your email tells a story that could hurt you such as:

  1. Looking for a new job – don’t look like you are not tech savvy or living in the past
  2. Communicating with church staff – don’t “date” yourself to leaders that may be younger than you
  3. Seeking assistance with software products – enough said
  4. Communicating with people how relevant you are – you get it
  5. ETC!

Does anyone else agree with me?


The Established Church

I have worked in the church facility arena for over 32 years.  I have seen all sorts of trends, initiatives, flash-in-the-pan ideas and those that last through the ages.  I have seen shifts in music as well as what version of the Bible to preach from as well as the “how” we do church. I am a firm believer that the Word of God never changes…but our means, methods, systems, organizational structures, etc. MUST change.

In the design and construction segment of the church facility world, there is a huge clamoring to be on the cutting edge…to find the next Saddleback or Willow Creek or Elevation Church or Life Church. Most people in the space I work in want to be with the “cool” people. The trend setters. The hottest new thing.

I get it.

There is something very exciting to be part of a movement that is changing the landscape of church and impacting the world in incredible ways. There is great notoriety for those firms that can help design, manage and build facilities for these organizations. I have been blessed to serve such ministries and continue to serve many to this day. Again…I understand the allure.

But let’s step back…there are over 375,000 churches in America. Of those, there are less than 2,000 that would be considered Mega Churches (over 2,000 weekly attendance)…that is only .5%…less than one percent. And of that group, many have been around for more than 20 years…so they are not really the “newest gig” in town.

In addition, there are about 5,000 new churches planted every year (which helps to offset the closures). And of those, most are smaller than 200 people so they are not [yet] the new model for church in America.

Then it hit me (I am a slow learner at times)…the majority of all ministry that occurs in the USA is done from/within/based out of an ESTABLISHED CHURCH. In fact, I would surmise that 95-99% of ministry is generated by an established church. Let’s be clear…”established” does not necessarily mean “old” or “dying” or “stuck in a rut” or even “traditional” in their music style. I have churches we are serving that are 50-75 years old that have started their 6th campus or are reaching their communities in very new and fresh ways.

So what? Who cares?

Well…I do, and you should too.

The leaders of these established churches need encouragement. They need training on how to navigate the issues and opportunities related to leading an established church. They need to know how to honor the past and yet move toward the future. How do you love and respect an aging congregation and yet attract and foster relationships with the next 1-2 generations? How do you lead a church with deferred maintenance or “tired” facilities that may be dated and incongruent with your vision?

Well…I am so excited to have been asked to participate in the first ever EST Conference this fall in Dallas, Texas. The list of conference speakers includes Dr. Thom Rainer, Sam Rainer, Micah Fries, Josh King and John Myzuka…and me.

This one day event will be held on October 4, 2018. Registration has just opened, so make plans to gather your team and spend the day with this great line up of church leaders.


WOW – You Offer THAT?!

The other day I was contacted by a man from a church who was working with a committee he had established to help his church understand the importance of taking care of and planning for the inevitable future costs related to their church facilities. He had downloaded one of our eBooks (Church Facility Stewardship) and was interested in other resources to make his case.

As I started to compile a response, I paused and stared at the screen…WOW – THAT IS INCREDIBLE! As the email developed and the list grew, I was frankly humbled and blown away with the resources that we have been able to make available to churches across the country.

If you have not checked out what we have developed (many resources are free) and what services we provide…just take a look at the list below.

  1. 5 Intentional Steps to Establish a Capital Reserve Account –  Free eBook – This was written as a primer for churches that are starting from Square 1 with a capital reserve.
  2. Church Facility Evaluator – Free tool to evaluate some of the key operational metrics/costs of a church related to national averages.
  3. Church Facility Stewardship Manual – Almost 300 pages of information for any church to use to establish and further their facility management initiatives.
  4. Other Resources – We have written a number of books and other material.
  5. Assessments/Training – We also provide a number of assessments and training.
  6. Life Cycle Calculator – This is a free software that will help ANY organization establish their capital reserve plan and project funds needs and when.
  7. eSPACE – Facility Management Software – We originally developed this software suite for churches, but since 2008,  we now have private and public schools, colleges, YMCAs, municipalities and other facility/property managers. In addition to the free Life Cycle Calculator from above, we have subscription offerings for:
    1. Event Management 
    2. Work Order Management
    3. HVAC Integration 
  8. Church Facility Management  Solutions – This is a new membership website that we recently released…VERY excited about this!

If your church has a facility…you need to familiarize yourself with the above items and take advantage of the best set of tools to help you be a GREAT steward!


Why Use Facility Management Software for Your Church: Part 1

How do you track and process work requests at your facility:

Legal Pad?

Excel spreadsheet?

Post-it Notes?

Cross your fingers, then hope and pray?

I would like to explore a better option for tracking work orders, service history, equipment inventory and condition, capital improvements, defective equipment log, vendor log, on-site maintenance, staff assignments…and so much more. We will take the next several weeks to investigate the needs of most churches to track work orders as well as being proactive tracking capital improvements to assist in your annual budgeting process.

To get started let’s develop some common language…here are some words and phrases that will help us in this discussion:

  1. Work Order Process: This process generally starts with a request from within your church/ministry that someone is asking to be addressed (i.e. It is too hot in our classroom, the copier is not working, the toilet is clogged, etc…sound familiar?). The work order is the necessary processed so that your team can facilitate the inspection, review, acceptance and fulfillment of the work order.
  2. Scheduled Maintenance: Work that reoccurs on a regular basis (or should occur on a regular basis).  These can include Preventive Maintenance items (i.e. HVAC servicing, changing filters, systematic replacement of light bulbs, certification of fire extinguishers, regular maintenance on elevators and other systems with moving parts) as well as other items that need to be scheduled and tracked on a regular basis (i.e. housekeeping items, yard maintenance, mulch in the plant beds, window cleaning, carpet cleaning, etc, etc, etc).
  3. Capital Improvement/Reserves: These are items that are identified as having a predicted life cycle with a predetermined or expected end of its useful life/service. These would be items that would require capital funds to replace or significantly modify in order to extend or start a new Life Cycle (i.e. replacement of HVAC equipment, paving in the parking lot, replacing or re-coating roofing materials, replacement of floor coverings, etc).
  4. Vendor Management: Who does work on your facility? Is it by on-staff personnel…outside vendors…volunteers? Regardless of who does the work, you need to assign the work and then follow up on the completion of the work. You also need to track Certificates of Insurance for vendors that are not on staff at the church. There needs to be clear and definitive communication to all personnel that are performing services for the church including the assigning of work, tracking of the work, issuing the proper paper work (i.e. work orders, PO’s, work scopes, “not to exceed” amounts for the work, warranty fulfillment…and so much more). All of this would fall under the category of Vendor Management.
  5. Equipment Tracking/Inventory Control: Your facility has HVAC equipment, light fixtures, bulbs, plumbing fixtures, water heaters, kitchen equipment, IT equipment, office equipment, yard equipment, cleaning equipment…and the list goes on.  So…what is your process for tracking the manufacturer, make, model, components, warranty remaining, quantity of items, service history (when was the last time this was serviced, repaired or replaced) and other aspects associated with this equipment? Do you even know the make and model number of all of your equipment…if not…why not?

OK…now that we have started to develop a common language, we will explore how a process and system can be developed to help you with managing your facilities. To keep this all in perspective, let’s not forget that our ministry facilities are large, complex, commercial structures…with lots of very expensive moving parts that need to be maintained, serviced and repaired. These facilities have been ENTRUSTED to us…so let’s do our part to steward them.

More to come next time…


Church Facility Management Solutions IS LIVE!

Cool Solutions Group is so excited to announce the release of CHURCH FACILITY MANAGEMENT SOLUTIONS.  That’s right…we are LIVE!

If you are one of the 250+ early birds, then you have already received your notification, but if you have been waiting…the wait is over.

Don’t just take our word for it…here is what Dr. Thom Rainer has to say:

Regardless of your church size, you need to be thinking about the best use and management of your facilities. There is no better place than this community. It offers the best of church facility expertise along with peer learning. You should not be without this resource!

Thom S. Rainer, President and CEO

LifeWay Christian Resources

Church Answers

As a reminder, Church Facility Management Solutions is the ONLY online membership community designed and intended to provided best-in-class facility management information for EVERY church, regardless of size, shape, denomination, city, state, staffing structure…ANY one! You also do not have to be a “facility manager” to benefit greatly from the information provided.

As a reminder,  your CFMS membership provides you:

  1. Weekly Information sent directly to you to help you be proactive and intentional with the care of your facility.
  2. Online Community so that you can get input and feedback from hundreds of other church and facility leaders.
  3. Monthly Webinars by industry professionals to provide relevant information and resources for your church facility management.
  4. Vetted Vendors will put a list of qualified vendors at your fingertips with the assurance that they have been pre-qualified by our team…and they do not pay to be on this list.
  5. Free Resources will be developed and made available to members including worksheet, forms, policy docs, job descriptions, etc. This alone will be worth the cost of membership.
  6. Availability to Consulting and Training Services.

If you are serious about the stewarding of the ministry facilities God has entrusted to you, sign up TODAY!


HVAC Solutions – FREE eBOOK

Can we all agree that HVAC operations, maintenance, scheduling, and replacement are one of the LARGEST expenditures, both in dollars and operation/manpower resources, that your church experiences?

Utility bills, HVAC maintenance, and HVAC replacement are significant costs for most churches. however, if we take the time to plan our energy usage carefully, we have the ability to reduce costs. If we reduce the amount of run-time, we can increase the life of our units if that is also coupled with proactive intentional maintenance. This frees up money to spend on other ministry endeavors.

Nearly every church in the county has some form of heating, cooling and ventilation system; as such, these issue are universal. They not exclusive to those in Miami or Anchorage.

“If we take the time to plan our energy usage carefully, we have the ability to reduce costs.”

In light of that, we have just released a new FREE eBook called HVAC Solutions: Taking control of your HVAC to Reduce Energy Costs, Extend Life Cycle, and Increase Operational Efficiency“.

This invaluable resource will help you better understand:

  1. The impact of your HVAC usage on your utility costs
  2. How maintaining and replacing HVAC units can get expensive
  3. Ways your facility staff could spend their time elsewhere
  4. That functioning HVAC units make people happy

We will also explore how to reduce energy costs and extend the life of your HVAC units by adopting more effective behaviors and the use of control systems.

Download your FREE copy today!


Utility bills, HVAC maintenance, and HVAC replacement are significant costs for most churches. HVAC usage can be attributed to 50-75% of your utility bills and HVAC maintenance and replace are your second or third largest capital expenditure not to mention the cost of staff to constantly change settings for events. If you are looking for a means by which to increase operational efficiency and control costs, then this resource is a MUST read.

Do You Really Know How To…

…clean a church facility?

…sanitize your children’s spaces?

…differentiate the difference between Motel 6 “clean” and Ritz Carlton “clean?”

…determine the amount of staff needed to clean and maintain your church facility?

…keep your facility and its occupants safe?

…spot the first signs of trouble?

…establish a capital reserve plan?

If you cannot affirmatively answer any of the above, then it may be time for us to talk.

To learn more about the Facility Management and Security Training services provided by Cool Solutions Group, check them out HERE.

Your facility, staff and congregation will thank you!