The Value of a Guest

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Several weeks ago I was attending worship at Elevation Church, Matthews Campus. Pastor Larry Brey, campus pastor, was talking about our volunteers and the preparation they go through to get ready for the arrival of guests that weekend.

LB (as he is affectionately referred to) said something that totally rocked me.  Here is his quote:

“The value of a guest is based on the level of preparation of their arrival.”

I have written before on the topic of “guests” vs visitors.  I have a strong opinion that words mean things and we should use the word GUEST when referring to first time attendees.  Here are the definitions I have used previously:

“Visitor” – is typically somebody who comes and goes without much preparation on our part or much thought afterward.

“Guest” – is typically a person who is cared for and has been intentionally prepared to attend. Most of the time, a guest is somebody who is a participant…a person looking for a specific experience.

For me it is pretty clear that if you are a church, you really are looking to have guests and not just visitors. We want people to feel a part…to feel welcomed…to feel as if we were expecting them to come and that we cared enough to prepare for them…and to follow up with them after.

To our guests…especially those that may not be believers or be far from God…these intentional shifts can make the world of difference. For the most part, we can make this adjustment to our “language” with little or no cost. Imagine that…a transformational change for little or no cost?!?!

But it is more than just our language…it is our preparation.  What are we doing to receive, welcome and make feel a part. Many churches have a “Guest Services Team” which is great…but unless you have a sense of what a guest is expecting or how to prepare for them, we will default to just winging it.  That is not intentional!

So here are some things that I see at churches that take guest service seriously:

  1. Appealing, current and relevant website.  It is the new “Front Porch”.
  2. Grounds and facilities are clean, fresh and maintained.
  3. Parking lot ministry…this is so critical and SOOO easy.
  4. Guest Parking.
  5. Greeters…and not just at the main entrance…but throughout the facility and even in the parking lot and gathering spaces.
  6. The greeters need to have smiles, name badges and even similar color shirts…and they MUST BE FRIENDLY, but not too pushy.
  7. They pray for the guests BEFORE they arrive.
  8. Have an information area…NOT A WELCOME DESK (Note:  Coffee is an option, I see plenty of thriving ministries without it).
  9. Stable WiFi. (A church without WiFi for its guests, sends a strong signal, a negative one!)
  10. Clear and intentional wayfinding.
  11. Clean and supplied restrooms.
  12. Proper climate control.

What else would make your guest feel at home?

*Image Credit: North Point Community Church



 

Honeywell Now Integrates With eSPACE


FINALLY…we have developed integration with one of the largest providers of HVAC controls – Honeywell.

For as long as I can remember, Honeywell has been the leader in Building Controls. Whether in the commercial or residential arenas, they have been the leader…and the 800 pound gorilla. With that “notoriety” also comes a certain level of inflexibility, bureaucracy, “king of the hill” mind set and a stigma that they do not “play well with others”.

While all of that may be true, Honeywell has started to provide 3rd party integration and API access to a limited number of their devices. This has opened the door for many companies to develop means by which to allow the end user (i.e. YOU) to integrate their controls with other systems…such as eSPACE Event Scheduler (and the 13+ ChMS systems that eSPACE integrates with).

Our team has now developed, tested and released integration with the following Honeywell controls:

LYRIC PLATFORM

  1. T1 Pro
  2. T4 Pro
  3. T6 Pro (Z Wave, Hydronic, Smart)

NOTE:  Honeywell does not have a means by which we can communicate with their API for their “Total Comfort” systems….which is most of their residential stats.

For more information on the above integration or potential other integrations, contact our team and see how eSPACE integrations can increase energy and operational efficiency!



How SMART is Your Database?

Like you, I love the SMART devices in my house – Echos, plugs, Hue lights. It’s so cool to walk into a room and have “Alexa” turn on the light or TV or tell me the weather outside or set a reminder or update me on the news.  

eSPACE is bringing this Internet of Things to church facilities, but what does that look like for interaction with your church database?  Answer:Text-To-ChurchTM

Online giving companies brought us text to give. Marketing companies brought us text to receive content.  In 2017 Churchteams released Text-To-ChurchTM , the SMART way to get your people to:

  1. Give
  2. Register for anything
  3. Complete a Communication Card (starting a follow-up workflow)
  4. Securely check-in their kids
  5. See contact assignments
  6. See their volunteer or training schedule
  7. Manage their groups
  8. Update their infoLink to anywhere

You know, all the stuff you wish your people could do by interacting directly with your database!

Here’s how it works.  You choose your own, local, ten-digit phone number that connects to your Churchteams database. Share the number with your people along with a keyword to do whatever you want them to do.

For example, I’d like to give you the chance to see how Text-To-ChurchTM  works for registration, check-in and workflow automation.  Hands on is the best way to learn (you can do this in one minute).  Get out your phone right now andtext SMART to (817) 677-9850.

Just follow the prompts to add a (made up) child, and text the word CHECK to check-in. You will get 3 follow-up texts (1 hour, 1 day, 1 week later) from our Workflow Automation inviting you to a Meet The Software guided tour but that’s it.

Now, imagine what you could do with a SMART database?

  • Give guests and members who no longer carry checkbooks an easy way to participate in giving.
  • Get rid of check-in lines.
  • Offer an electronic communication card option in Worship.
  • Let people register for any class or event by texting a keyword.
  • Text staff and leaders of follow-up assignments.
  • Take adult class attendance on a mobile phone.
  • Automate guest follow-up so no one falls through the cracks.
  • Simplify pastoral care and leadership development follow-up.
  • Enhance church communication strategy.
  • Simplify data management.
  • All in ONE church software database!

eSPACE is leveraging technology for managing facilities.  Churchteams is leveraging technology for managing people and processes. Our recent integration helps churches get the best of both.  Now, that’s SMART.

Boyd Pelley is Co-founder / CEO of Churchteams.  He served churches in 3 states as Discipleship, Administrative, and Family pastor for 18 years. The last 8 bootstrapping the development of the company with Mark Horan, Co-founder / Software Architect.  Married since 1986, he and Pam have 2 grown, married children. They live in McKinney, Texas.

 

The Simple Church (Scheduler)

 

Did you know that between 60-75% of all churches in America average less than 200 people on a weekend? That is over 210,000 churches!!!

Do you want to venture a guess as to how many of those churches have facilities that they use on a regular basis? Yeah…me either, but I would venture to say that it is at least 75% (if not more). That is almost 160,000 churches.

Given these statistics and Cool Solutions Group’s passion to serve churches of all sizes, we are so excited to announce the release of the SIMPLE SCHEDULER.

This new facility and event scheduling software is the ideal tool for churches with smaller facilities who just need a “simple” scheduling tool, but need more than Outlook, Google Calendar or paper/pencil can offer.

Here are some of the features of SIMPLE SCHEDULER:

  • Can schedule up to 25 rooms
  • Real time conflict checking and resolution
  • Schedule tables, chairs, projectors and other resources for your event
  • Website calendar integration
  • Simple reporting
  • Simple custom forms
  • In-app communication
  • Event Approval process
  • API to integrate with other ChMS platforms
  • UNLIMITED USERS

All this…and only $25/month.  REALLY?!?! That’s right – you heard us right.  Only $25 a month with no long term contracts.

Do we have your attention? Click HERE and start your free 14 day trial.  We will be right here to help you get started.

Event Registration and Ticketing

One of the key factors of Facility Stewardship is the utilization of a facility. Our facilities are of little merit if they are not used to further the vision and mission of our churches and organizations. Buildings are designed and built to fulfill a purpose…which must be to accommodate effective and intentional ministry. If that is not so, then why have a facility? That is the primary reason we developed eSPACE

A component of effective facility usage is scheduling and managing events…and allowing people to register for events. To that end, we are so excited to announce the release of the eSPACE Event Registration tool as part of the Event Management component of eSPACE.  Some of the features include:

  1. Event Registration
  2. Website Integration with Full Customization of Event Forms/Templates
  3. Multiple Venue Process and Workflow
  4. “Wait List” Capability
  5. Multiple Tiers of Ticketing, including FREE and Paid
  6. Check-in using Tickets
  7. Payment Processing of Event Registration Fees
  8. Ability to Sell Products as Part of an Event Registration (i.e. Books, T-shirts, CD’s, etc.)

To learn more, check out this introductory video and contact us to see how our full suite of Facility Management services and products can help you be more efficient, effective and intentional!

Stop Putting Out Fires

Contribution by Deborah Ike, President and Founder of Velocity Ministry Management

Of course, I’m not talking about actual fires (go ahead and put those out).  I’m referring to those proverbial fires where you’re running from one crisis to the next.  That’s what I see happening all too often with churches and their events.  Every ministry department wants to host several events throughout the year (often “planned” a few weeks instead of a few months ahead of time) PLUS the church as a whole hosts events as well.  All of this activity results in exhausted staff, frustrated volunteers, less-than-optimal events, and a congregation overwhelmed by so many event announcements.

Here’s what I often see:

  • The 1-2 weeks before an event, it’s all-hands-on-deck with nearly every other task dropped so all staff members can focus on last minute details for an event
  • No one knows all of the events coming up for the next 12 months
  • Facilities team members are often caught by surprise with requests for room setup and support
  • No single individual has a full understanding of how event plans are coming along or what’s supposed to happen the day of the event
  • Volunteers are frustrated with a lack of clear direction, training, or communication from staff
  • There are a lot of event planning meetings happening but rarely are firm decisions made or actions taken after those meetings
  • There’s a last-minute rush to try and get enough event volunteers
  • The staff barely finishes one event and already has to scramble to work on the next one…that’s coming up in a couple of weeks

Let’s stop the madness, folks. 

There’s a much easier, less stressful, and a more strategic way to host events at your church.  It involves planning ahead, thinking through what’s best (not just what’s good), and being disciplined in your approach.  It’s a bit like eating nutritious food and exercising.  Neither is super exciting but both result in more energy and better health.

If this problem sounds a bit too familiar, join us for the Proactive Event Planning Webinar on October 25th.  I’ll outline a proven process for planning events – one that will help you plan more impactful and less stressful events for your church.  Click here to reserve your spot today.

I’m looking forward to equipping you with a practical, straightforward process that can yield incredible results for your church.

The Intersection of IT, Facility Management and the Internet of Things (IoT)

I have been involved in church for over 56 years (born into a pastor’s home) and have served the church facility “market” for about 32 of those years. I can tell you first hand that for the majority of my association and work with churches, the church tends to be laggards when it comes to adopting new trends, means, methods…and technology. This is not a slam on the “church” as an organization, but just a reality.

It is true that many churches are now keeping up with trends and in many cases leading the charge (especially with sound systems, video production, etc). Think about the YouVersion Bible app (Happy 10th anniversary!). They are actually leading the way. Also, think how online giving and text-to-give is almost as common place as the offering plate.

There is a technology that is trending that I believe will impact all aspects of your world…including church…so let’s get familiar with it – Internet of Things (IoT). According to a Forbes article, it can be described as:

Simply put this is the concept of basically connecting any device with an on and off switch to the Internet (and/or to each other). This includes everything from cell phones, coffee makers, washing machines, headphones, lamps, wearable devices and almost anything else you can think of. This also applies to components of machines, for example a jet engine of an airplane or the drill of an oil rig. As I mentioned, if it has an on and off switch then chances are it can be a part of the IoT. The analyst firm Gartner says that by 2020 there will be over 26 billion connected devices…that’s a lot of connections (some even estimate this number to be much higher, over 100 billion). The IoT is a giant network of connected “things” (which also includes people). The relationship will be between people-people, people-things, and things-things.

So what does this all mean for churches…YOUR church?

Here is what I see happening and where we are heading:

  1. Major facility systems will be more integrated with themselves and with their management tools (i.e Church Management Software and Event Scheduling Software).
  2. Given the incorporation of API’s (Application Programming Interface – a software intermediary that allows two applications to talk to each other), more and more of this integration is going to interact via API’s and not through proprietary protocols.
  3. So…seeing that API’s are an IT world widget and not an everyday Facility Management tool, the IT department at your church will play a much larger role in the selection, implementation, training and maintaining of these systems (via IoT).
  4. Most of these IoT integrations will require Ethernet or WiFi connectivity which may require the incorporation of Firewalls, networks, servers, static IP’s, cloud connectivity and storage, etc, etc, etc.
  5. These applications will likely have cost and budget implications. Some will have significant reductions in cost as we become more effective and efficient…but some of the savings may be offset by subscriptions, hardware, software and the maintaining of the same.
  6. That leads to to the real crux…IT and Facilities must collaborate.
    • They must communicate.
    • They must seek information from each other before decisions are made.
    • They must determine the WHY they need an application before they decide on the WHAT and HOW.
    • It may also require budget discussions. As stated above, there may be cost savings and offsets. Whose budgets do these savings and costs impact? Same for staffing.

As you can see…this is not to be taken lightly…and unless you plan to continue to live in a cave rubbing 2 sticks together to make fire, this is coming to us all. Remember, the iPhone is only 11 years old…and yet if feels like we have always had one (or similar).

Is this on your radar?  If not, if needs to be!

eSPACE Now Unlocks Doors

That’s right…you heard us. Not only is eSPACE the industry leading Facility Management Software…it is also the leader in Facility System Integrations.

Nearly 9 years ago we developed the first COOLSPACE integration with the Niagara Framework for HVAC Building Automation Systems. Since then, we have developed even more (see HERE for a more information on this).

Well…we have taken facility system integration to the next level…and that is to allow eSPACE or your Event Scheduler (remember eSPACE integrates with 14 other Church Management Systems) but to also unlock and lock doors. BOOM!!!!

  • No more late night trips back to the church to make sure the doors are locked.
  • No more double entry of schedules in the event scheduler and your door system (or HVAC system).
  • Enter events one time and be DONE!

You can now create and approve your event in eSPACE (or one of our ChMS integration partners) and simultaneously communicate with your HVAC systems when to come on and off…AND…determine which door(s) you want unlocked/locked for that event. This is FREAKING AWESOME!

There are, however, some requirements from you…such as:
  1. You need to have an access control system
  2. That system needs to have an API that we can communicate with
See…that wasn’t so bad.

Do we have your attention?  If so, reach out and let us know how we can help you increase operational efficiency as well as what your facility uses. We are more than happy to investigate and make this a reality for YOUR team!

PS:  Lighting and  security cameras are next on the integration train to efficiency!


Facility Stewardship – What Is It?

For over 10 years, you have seen me refer to facility stewardship. For some of you this may be still be a new concept. You know what a facility is and you are familiar with stewardship…but how do the 2 go together? I am glad you asked…

Let’s first look at the definition of each:

FACILITY (ies) – something designed, built, installed, etc., to serve a specific function affording a convenience or service.

STEWARDSHIP – (act of being a STEWARD) – a person who manages another’s property or financial affairs; one who administers anything as the agent of another or others.

If you have grown up in the church or been involved in church for any period of time, you have heard the term “stewardship”…and I am sure that in almost every case, it revolved around money or raising money. In these cases, we are generally talking about financial stewardship which is critical to our spiritual life as well as the life of our ministries.

The word “money” is used over 140 times and if you add terms such as “gold” and “silver” the number is huge. For example, financial matters are mentioned more often in the Bible than prayer, healing, and mercy.

But stewardship is not just about money and finances…but refers to (as its definition above indicates) the caring for or oversight of something of someone else’s. The EPA has a section on their website that explains “Environmental Stewardship”. They define it as:

Environmental stewardship is the responsibility for environmental quality shared by all those whose actions affect the environment.

So, how do we apply this to our ministry facilities? Do we really believe that God has entrusted these to us, thus making us stewards of their care and oversight? As I have shared before, I have witnessed churches and ministries spending millions of dollars in the construction and renovation of their facilities…but then fail to maintain them (i.e. steward them). They wave the banner of “stewardship” when raising money to build them…but then neglect their care, management and maintenance. So, the following is a list of attributes that I believe are part of “Facility Stewardship”:

  • Proper cleaning
  • Systematic and proactive Preventive Maintenance
  • Proactive Capital Reserve Account planning
  • Life Cycle analysis and planning
  • Development of a systematic painting plan
  • Proper facility scheduling – this is a key element of stewarding the facility…they were meant to be used
  • Sustainability implementation
  • Vigilant monitoring of operational costs
  • Implementation of energy saving processes (i.e. HVAC interface with a Building Automation System or WiFi thermostats of better yet)
  • Proactive cataloging of facility components and tracking of work orders and service requests

With the above as a backdrop, how are you doing with your Facility Stewardship? What can you implement immediately that would make you a better steward?


WOW – You Offer THAT?!

The other day I was contacted by a man from a church who was working with a committee he had established to help his church understand the importance of taking care of and planning for the inevitable future costs related to their church facilities. He had downloaded one of our eBooks (Church Facility Stewardship) and was interested in other resources to make his case.

As I started to compile a response, I paused and stared at the screen…WOW – THAT IS INCREDIBLE! As the email developed and the list grew, I was frankly humbled and blown away with the resources that we have been able to make available to churches across the country.

If you have not checked out what we have developed (many resources are free) and what services we provide…just take a look at the list below.

  1. 5 Intentional Steps to Establish a Capital Reserve Account –  Free eBook – This was written as a primer for churches that are starting from Square 1 with a capital reserve.
  2. Church Facility Evaluator – Free tool to evaluate some of the key operational metrics/costs of a church related to national averages.
  3. Church Facility Stewardship Manual – Almost 300 pages of information for any church to use to establish and further their facility management initiatives.
  4. Other Resources – We have written a number of books and other material.
  5. Assessments/Training – We also provide a number of assessments and training.
  6. Life Cycle Calculator – This is a free software that will help ANY organization establish their capital reserve plan and project funds needs and when.
  7. eSPACE – Facility Management Software – We originally developed this software suite for churches, but since 2008,  we now have private and public schools, colleges, YMCAs, municipalities and other facility/property managers. In addition to the free Life Cycle Calculator from above, we have subscription offerings for:
    1. Event Management 
    2. Work Order Management
    3. HVAC Integration 
  8. Church Facility Management  Solutions – This is a new membership website that we recently released…VERY excited about this!

If your church has a facility…you need to familiarize yourself with the above items and take advantage of the best set of tools to help you be a GREAT steward!